To schedule a counseling session with Dr. Hollenbeck, please call or text her at 407.408.6521 or email her at Crystal@Crystal Hollenbeck.com.

To schedule a free 15 minute phone consultation, please call, text, or email her.

Once a session is scheduled, Dr. Hollenbeck will email you all the information you need for your first session that includes a link to the paperwork you will need to complete for the first visit.

Dr. Hollenbeck strives to provide a therapeutic setting that is comfortable and feels safe for you to share your thoughts, emotions, and experiences with her in confidence.  When you come into the office, you sit in a room that has a couch and chairs similar to your living room at home.  Dr. Hollenbeck will review some of the important information you need to know from the paperwork you completed prior to the session.  She will ask you to share some information about yourself and what you hope to get from the therapeutic process.  Together, you will collaborate on a therapy plan to address your healing and/or concerns and then discuss how to take the next step to achieve your goals.  Therapy with Dr. Hollenbeck is a collaborative process.  She has a directive approach that is compassionate and solution focused.

Dr. Hollenbeck designs her therapeutic treatment plan specific to the needs of the individual client and therefore there is no set amount of sessions required.  Some clients meet several times a week, once a week, biweekly, or monthly.  Dr. Hollenbeck encourages clients to think about therapy as you would meeting with your primary care physician or your dentist. Once a concern is addressed successfully, a client will be scheduled to come in less often and then only as needed for periodic checkups or when a new concern arises.

As a Board Certified Telemental Health Therapist, Dr. Hollenbeck provides counseling sessions in person in her offices, by Video, and by Phone to Florida residents.   Dr. Hollenbeck does not provide therapeutic services through email and text messaging, however, you are free to communicate with her about appointments or questions you may have through email or text, understanding that these forms of communication can’t be guaranteed to be confidential.

Dr. Hollenbeck is known as a Relationship and Trauma expert.  She specializes in helping individuals and couples heal from painful experiences, build and strengthen healthy relationships, and manage their anxiety successfully.  Her education and training are extensive and allow her to offer many therapeutic modalities and resources to her clients. Please click here to read her full Bio.

Her credentials are listed below.

• Doctorate Degree in Counselor Education & Supervision
• Licensed Mental Health Counselor
• State Supervisor for LMH & MFT Interns
• Certified Clinical Trauma Professional
• Certified EMDR Therapist
• AASECT Certified Sex Therapist
• Certified Sex Addiction Therapist (CSAT)
• APSATS Certified Clinical Partner Specialist (CCPS)
• Certified Hope & Freedom Practitioner (CHFP)
• Certified Anger Management Specialist (CAMS)
• Board Certified Telemental Health Therapist (BC-TMH)
• Facilitator for Prepare-Enrich Couples Program
• Trained in Gottman Couples Therapy Method

Dr. Hollenbeck specializes in helping people 18 years or older and does not offer treatment for children and teenagers.

Dr. Hollenbeck does not accept insurance or communicate with your insurance company on your behalf.  However, she will be glad to provide you with a receipt containing the information needed for you to give to your insurance company for any possible reimbursement. You will be responsible for submitting any necessary documentation directly to your insurance company for any reimbursement.  Please talk with your insurance company regarding their policies and procedures for reimbursement if you would like to utilize your insurance benefits.

There are several reasons Dr. Hollenbeck does not accept insurance.

First, insurance companies require a formal mental health diagnosis.  Many of the issues addressed in counseling do not meet criteria for a formal diagnosis, such as marriage counseling, parenting issues, and emotional or relationship healing.  Counseling is about being healthy mentally, emotionally, and relationally.  There are many circumstances that do not involve a “disorder”.

In addition, she keeps your records confidential.  They are not shared with anyone except in case of your express written consent, or in cases protected by law (e.g., your safety or the safety of others is at risk).  When you use insurance to pay for therapy sessions, your confidential records become a part of your medical health records and may have an impact on your future employment and/or insurance coverage.

Probably the most important reason is that counseling is a collaborative process and you and Dr. Hollenbeck will determine the course of treatment and the length and duration of therapy sessions together.  Length and duration of sessions are pre-determined if you utilize insurance.

Dr. Hollenbeck’s fee schedule is provided below.  She does not charge any additional amount for meeting with a couple or family.  The fee structure is based on time.  There is also no additional charge for specialty treatment such as EMDR Therapy, Sex Therapy, Sex Addiction Therapy, Trauma Resolution Therapy, or Cognitive Behavioral Therapy (CBT).  Dr. Hollenbeck does not accept insurance or provide a sliding scale fee.

Initial Intake | 90 min | $390

45 min session | $195

60 min session | $260

90 min session | $390

120 min session | $520

Group Session | 90 min | $130

Psycho-educational Webinar | 120 min | $150

3 Day Intensive | $5700